Due to the security situation, there may be delays. Distribution times are approximately 5 business days for home delivery and approximately 7 business days for a collection point.
Shipping times
All orders are packaged and transferred to the delivery company within 3 business days. As soon as the package is received by the delivery company, you will receive an update and coordination message regarding distribution times.
Deliveries
You can choose home delivery or delivery to a nearby pickup point. Orders over 450 shekels are eligible for free home delivery and will be automatically updated at the checkout stage.
Self-pickup
You can arrange a pickup from the Shalom Department Store Tower on Ahad Ha'am Street in Tel Aviv. Please arrange by email, Instagram or via Contact Us on the website.
Returns
If you are not interested in the item you received, you can return it to us and receive a refund. In order to return the item, you must return it within 14 days of receiving it, and ensure that it has not been used and that there is no defect/damage. You can return the items to the Shalom Department Store in Tel Aviv or arrange for the return to be collected by courier for a cost of 30 NIS.
International orders will be shipped via Israel Post's express mail service. A tracking number will be sent by email. Due to the current security situation in Israel, delivery times may be longer than usual